ledgewin's Privacy Policy
How your personal information is collected, stored, and kept secure — ledgewin explains everything with complete transparency.
1 Introduction and Scope
ledgewin ("we", "us", or "the platform") is committed to providing a safe and trusted online gaming experience for users in Bangladesh. This privacy policy explains how we collect, use, and protect your personal information when you use the ledgewin website (ledgewin.cam).
This privacy policy applies to all services, products, and operations of ledgewin. By creating an account on our platform or using our services, you agree to the terms of this policy. We ask that you read this policy carefully.
Who This Policy Applies To
This privacy policy applies to the following individuals:
- All registered users of the ledgewin platform
- Anyone who browses our website
- Anyone who contacts our customer support
- Anyone who takes part in our promotional activities
2 What Information We Collect
Identity Information
We collect the following information when you register an account:
- Full name
- Date of birth (for age verification)
- Email address
- Mobile number
- Residential address
- National ID or passport details (where applicable)
Financial Information
We collect the following information to process transactions:
- Payment method details (bKash, Nagad, Rocket, Upay)
- Mobile banking account number (partial)
- Deposit and withdrawal history
- Transaction dates and amounts
We never store full card numbers or bank account passwords.
Usage Information
Information collected automatically while you use the platform:
- IP address and device type
- Browser information and operating system
- Pages visited and time spent
- Game play history and patterns
- Login times and location data
Communication Information
Information collected when you contact customer support:
- Live chat messages and conversations
- Email content
- Details of complaints and requests
- Issue resolution records
3 Purpose of Using Your Information
ledgewin uses your information only for the legitimate purposes listed below. We never sell your information to third parties without your permission.
Account Management
Your information is used to create and manage your account, verify your identity, and confirm your age.
Financial Transactions
Financial information is used to process deposits and withdrawals, prevent fraud, and ensure secure payments.
Customer Support
Your information is used to provide effective support through 24/7 live chat assistance in Bengali and via email.
Security Protection
To prevent unauthorized access, fraud, and cyberattacks, and to ensure the overall security of the platform.
Service Improvement
Usage data is analyzed to improve your gaming experience and to add new services and features.
Legal Obligations
Information is retained and used as required to comply with applicable laws, regulations, and directions from regulatory authorities.
4 Cookies and Tracking Technologies
What Cookies Are and Why We Use Them
Cookies are small text files stored in your browser. ledgewin uses cookies for the following reasons:
- Essential cookies: Maintaining login sessions and running the core functions of the platform.
- Performance cookies: Monitoring website speed and functionality.
- Functional cookies: Remembering language preferences and personal settings.
- Analytics cookies: Understanding user behavior and improving services.
You can manage cookies through your browser settings. However, disabling certain cookies may limit some features of the platform.
5 Information Disclosure and Sharing
ledgewin never sells, rents, or transfers your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:
Service Providers
Information is shared — only what is necessary — with payment processors (bKash, Nagad, Rocket, Upay), technology infrastructure providers, and security service providers, under strict confidentiality agreements.
Legal Authorities
Information may be disclosed in response to court orders, lawful requests from law enforcement agencies, or as required by applicable law.
Fraud Prevention
Information may be shared with relevant authorities to prevent money laundering, fraud, or other unlawful activities.
Business Transfers
In the event of a company merger, acquisition, or sale of assets, information may be transferred. You will be notified in advance in such cases.
6 Information Security Measures
ledgewin applies industry-standard security measures to protect your personal information. Our security framework is continuously updated to keep your data safe at all times.
SSL Encryption
All data transfers are protected with 256-bit SSL encryption.
Firewall
Advanced firewalls and intrusion detection systems are active at all times.
Password Hashing
Passwords are stored in encrypted form and cannot be read directly by anyone.
Security Audits
Regular third-party security testing and vulnerability assessments are conducted.
In the Event of a Security Breach
If a security breach occurs that may affect your personal information, we will notify you as quickly as possible in accordance with applicable law and take the necessary steps. You are advised to change your password regularly and never share it with anyone.
7 Data Retention Period
ledgewin retains your information only for as long as necessary. The following guidelines govern our data retention policy:
- Account information: For as long as the account is active, and for a defined period after closure as required by law.
- Financial transaction records: For the period required under financial regulations and tax law.
- Customer support communications: For a defined period for complaint resolution and quality control.
- Log files: For a limited period for security monitoring.
- Marketing preferences: Until you withdraw your consent.
After the defined period, information is securely deleted or anonymised.
8 Your Rights and Controls
You have the following rights regarding your personal information. To exercise these rights, please contact our support team.
Right to Access
You have the right to know what information we hold about you and to receive a copy of it.
Right to Rectification
You have the right to request correction or updating of your information if it is inaccurate or out of date.
Right to Erasure
In certain circumstances you have the right to request deletion of your information, though this may not be possible where legal obligations apply.
Right to Restrict Processing
In certain circumstances you have the right to request that processing of your information be restricted.
Right to Data Portability
The right to receive your information in a structured, machine-readable format and to request its transfer elsewhere.
Right to Object
You have the right to object to the processing of your information for marketing purposes or in certain other cases.
How to Exercise Your Rights
To exercise any of your rights, contact our support team via live chat or email. We will verify your request and respond within the applicable timeframe. You may need to provide certain information to verify your identity.
9 Protection of Minors' Information
Restriction for Users Under 21
ledgewin is for users aged 21 and above only. We do not knowingly collect personal information from anyone under 21. Age verification is mandatory when registering an account.
If we become aware that someone under 21 is using our platform, we will immediately close the account and delete any information collected. If you become aware that a minor is using our platform, please notify our support team immediately.
10 Third-Party Services
About External Services
ledgewin uses third-party services such as bKash, Nagad, Rocket, and Upay for payment processing. These services have their own privacy policies that govern how your information is handled on their platforms.
ledgewin is not responsible for the privacy practices of these third-party services. We recommend that you read their respective privacy policies before using them. We only work with trusted and verified service providers who follow high-standard data protection practices.
Game Providers Information
Our platform hosts various game providers including Pragmatic Play, Evolution Gaming, Spribe, PG Soft, and JILI. These providers manage gameplay statistics and follow their own data protection measures. We only share the minimum information necessary to deliver game services.
11 Policy Changes & Updates
About Updates
ledgewin may update this privacy policy from time to time. This policy may be revised as a result of technological changes, changes in law, or changes to our services.
For significant changes, we will:
- Update the date on this page
- Notify registered users by email
- Display a notice on the platform
If you continue using the platform after changes have been made, you will be considered to have consented to the updated policy.
12 Contact & Complaints
If you have any questions, concerns, or complaints about this privacy policy, please contact us. Our dedicated privacy team will review your request as soon as possible.
Email Contact:
Live Chat:
24/7 support available in Bengali
Response Time:
Most requests are responded to within a few business days.
Pages Related to This Policy
Read the following pages for a better understanding of our privacy practices:
- Terms & Conditions — Full terms of service use
- Responsible Gaming — Safe gaming practices & support
- FAQ — Common questions and answers